Terms and Conditions at Rooksbet Casino
Effective Date: January 1, 2025
Welcome to Rooksbet. These Terms and Conditions govern your use of our website and services. By accessing or using Rooksbet, you agree to be bound by these terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By registering an account, placing bets, or using any services provided by Rooksbet, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
2. Eligibility Requirements
To use Rooksbet, you must meet the following criteria:
- You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
- You must be legally permitted to participate in online gambling activities in your country of residence
- You are not located in a jurisdiction where online gambling is prohibited by law
- You are acting on your own behalf and not on behalf of any third party
- All information you provide during registration is accurate, complete, and current
We reserve the right to request proof of age and identity at any time. Failure to provide such documentation may result in account suspension or closure.
3. Account Registration and Security
When creating an account with Rooksbet, you agree to the following:
3.1 Single Account Policy
Each user is permitted to maintain only one account. Creating multiple accounts is strictly prohibited and may result in the closure of all accounts and forfeiture of any winnings or bonuses.
3.2 Account Information
You must provide accurate and complete information during registration, including your full legal name, date of birth, residential address, email address, and phone number. It is your responsibility to keep this information updated.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your responsibility. If you suspect unauthorized access, you must notify us immediately at our support center.
3.4 Account Verification
Rooksbet implements strict Know Your Customer (KYC) procedures. We may request verification documents including government-issued ID, proof of address, and payment method verification before processing withdrawals.
4. Deposits and Withdrawals
4.1 Deposits
You may fund your account using the payment methods available on Rooksbet. All deposits are processed in accordance with our payment provider's terms. Minimum and maximum deposit limits apply and are displayed during the transaction process.
4.2 Withdrawals
Withdrawal requests are subject to verification procedures and processing times as outlined on our platform. We reserve the right to request additional documentation before processing any withdrawal. Withdrawals must be made to the same payment method used for deposits, where possible.
4.3 Anti-Money Laundering
Rooksbet complies with anti-money laundering regulations. Suspicious transactions may be reported to the relevant authorities. You may be required to wager your deposit a minimum number of times before withdrawal to prevent money laundering activities.
5. Bonuses and Promotions
From time to time, Rooksbet offers bonuses, promotions, and special offers to players. These are subject to specific terms and conditions, including:
- Wagering requirements: Bonuses must be wagered a specified number of times before withdrawal
- Game restrictions: Certain games may contribute differently toward wagering requirements
- Time limits: Bonuses typically expire after a specified period if wagering requirements are not met
- Maximum bet limits: Betting above specified limits while using bonus funds may result in forfeiture
- Eligibility criteria: Bonuses may be restricted to specific player groups or regions
Full bonus terms are available on our bonuses page. Abuse of bonuses or promotional offers may result in the cancellation of bonuses and potential account closure.
6. Betting Rules and Game Play
6.1 General Betting Rules
All bets placed on Rooksbet are governed by the specific rules of each game. You are responsible for understanding the rules before placing any wager. Game rules are available within each game's information section.
6.2 Bet Acceptance
A bet is considered accepted only when confirmed by our system. We reserve the right to refuse or limit any bet at our discretion. In the event of technical errors or disputes, our records shall be deemed correct.
6.3 Game Malfunctions
In the event of a game malfunction, all affected bets and payouts are void. Rooksbet is not liable for any losses resulting from technical failures, including but not limited to server errors, connection issues, or software bugs.
6.4 Maximum Winnings
Certain games or promotions may have maximum win limits. These limits are clearly stated in the respective game or promotion terms. Winnings exceeding these limits will not be paid out.
7. Prohibited Activities
The following activities are strictly forbidden on Rooksbet:
- Creating multiple accounts or sharing accounts with other users
- Using automated systems, bots, or third-party software to place bets
- Colluding with other players or engaging in fraudulent activities
- Using the platform for money laundering or other illegal purposes
- Exploiting errors, bugs, or vulnerabilities in our software
- Providing false or misleading information during registration or verification
- Using payment methods that do not belong to you
- Engaging in abusive behavior toward staff or other players
- Attempting to reverse engineer or tamper with our software
Violation of any of these terms may result in immediate account closure, forfeiture of funds, and reporting to relevant authorities.
8. Responsible Gaming
At Rooksbet, we are committed to promoting responsible gambling. We encourage all players to gamble responsibly and provide the following tools:
- Deposit limits: Set daily, weekly, or monthly deposit limits
- Loss limits: Control the maximum amount you can lose over a specified period
- Session time limits: Manage how long you spend playing
- Self-exclusion: Temporarily or permanently block access to your account
- Reality checks: Receive periodic reminders of time spent playing
For more information and resources on responsible gambling, visit our responsible gaming page or contact support organizations such as GamCare, Gambling Therapy, or BeGambleAware.
9. Intellectual Property
All content on Rooksbet, including but not limited to logos, graphics, text, software, and game designs, is the property of Rooksbet or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission.
10. Privacy and Data Protection
We take your privacy seriously. Personal information collected during registration and use of our services is handled in accordance with our Privacy Policy and applicable data protection regulations, including GDPR where applicable. We use your data to provide services, verify identity, process transactions, and comply with legal obligations.
11. Limitation of Liability
Rooksbet shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
- Use or inability to use our services
- Technical failures or interruptions of service
- Errors in game results or payouts, which will be corrected at our discretion
- Unauthorized access to your account due to your failure to maintain security
- Third-party payment processor delays or failures
- Loss of data or corrupted information
Our total liability to you for any claim shall not exceed the amount deposited into your account or 100 EUR, whichever is lower.
12. Dispute Resolution
12.1 Customer Complaints
If you have a complaint or dispute regarding our services, please contact our customer support team through the channels provided on our website. We will make every effort to resolve the matter promptly and fairly.
12.2 Alternative Dispute Resolution
If a dispute cannot be resolved through our internal complaints procedure, you may refer the matter to an independent alternative dispute resolution (ADR) service. Details of the applicable ADR provider are available upon request and are determined by our licensing jurisdiction.
12.3 Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Rooksbet is licensed. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction. For more information about our licensing, visit our licensing page.
13. Account Closure and Suspension
Rooksbet reserves the right to suspend or close your account at any time if:
- You breach any of these Terms and Conditions
- We suspect fraudulent, illegal, or abusive activity
- You fail to provide requested verification documents
- Your account remains inactive for an extended period
- We are required to do so by law or regulatory authority
Upon account closure, any remaining balance will be returned to you, minus any applicable fees or amounts owed to Rooksbet, provided you have met all verification requirements and there is no suspicion of wrongdoing.
14. Inactive Accounts
Accounts that remain inactive (no login or betting activity) for a period of 12 consecutive months may be classified as dormant. We reserve the right to charge a monthly maintenance fee on dormant accounts. You will be notified via email before any such fees are applied.
15. Changes to Terms and Conditions
Rooksbet reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes have been posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.
16. Third-Party Services
Our platform may contain links to third-party websites or services, including payment processors and game providers. Rooksbet is not responsible for the content, terms, or practices of any third-party services. Your interactions with third parties are governed by their respective terms and conditions.
17. Force Majeure
Rooksbet shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or technical failures of third-party service providers.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
19. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer support team through the contact options available on our website. We are committed to providing timely and helpful assistance to all our players.
By using Rooksbet, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.